How do I change my subscription, reach support or give feedback?

Review the options under My Account

You and your family are what drives us.

Primary Record chose a subscription model that can be turned on and off to find ways to make electronic medical record collection and organization a service focused on how families use their medical data.

Under My Account, you will find three things you want to check out.

  1. Subscription Plans
  2. Support
  3. Feedback & Roadmap

Subscription Plans

Explore the pricing and premium services for a Family (or future Individual Plans).  

 

Support is a Text or Email Away

Utilize the "Support" feature within the application to connect with the Primary Record Support Team and easily access the Help Center for assistance. 

 

Help Influence Future Features and Roadmap

Share your feedback directly in the Primary Record Canny community. Engage with other users' suggestions by voting up and contributing your requests. Join the community to actively participate in shaping the platform's future features and improvements.

 

💡 We are committed to customer success and simplifying medical information for individuals, families, and agencies that support them.

If you don’t find what you are looking for, please let us know at support@primaryrecord.com or (317) 210-0644

📣 Got feedback or ideas you want Primary Record to consider?

We are here to listen 👂 and learn from you!